Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused. Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

Terms and Conditions of Warranty Plus - Canon Singapore

These terms and conditions apply to the extension (“Extended Warranty”) of the limited warranty ("Limited Warranty") from Canon Singapore Pte. Ltd. ("Canon") for certain Canon equipment ("Equipment") purchased from an authorised dealer of Canon in Singapore and accompanied with a Canon Warranty Statement/Card ("Warranty Card").
The Extended Warranty must be purchased and accepted by Canon at least 1 month before the expiry of the Limited Warranty. The Extended Warranty is valid for the term specified in the Extended Warranty acceptance issued by Canon (“Confirmation”) commencing the day after the expiry of the Limited Warranty and only in Singapore.
The Extended Warranty is valid only for the original purchaser ("Purchaser") of the Equipment and is not transferable. Lost or damaged Warranty Cards or Confirmations will not be re-issued.
The Warranty Card is invalid unless it is (a) endorsed with the company stamp of the Canon authorised dealer; and (b) not defaced or altered.
The original Warranty Card and purchase receipt and Confirmation must be presented at Canon’s request when requesting Extended Warranty services.
The Extended Warranty covers defects in material and workmanship encountered under normal use and installation of the Equipment, subject to these terms and conditions. The defective Equipment or parts thereof covered under the Extended Warranty will be repaired or replaced (with comparable and/or refurbished equipment or parts) as determined by Canon in its sole discretion. Any Equipment or part thereof replaced shall become the property of Canon.
Any delivery and other incidental charges and charges for services beyond the scope of this Extended Warranty shall be borne by the Purchaser.
The Extended Warranty does not cover:
- Loss or damage to Equipment arising from or in connection with (i) abuse, tampering modification and/or disassembling other than by Canon authorised personnel; (ii) negligent use and/or misuse (including improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions and failure to follow recommended precautions and operating instructions); (iii) fire, flood, lightning, strike or other acts of God; (iv) defective consumable items such as battery leakage; and (v) accidental damage.
- Loss or damage to Equipment arising from or in connection with the malfunction of, connection to and/or use of parts, accessories and consumables not authorised or recommended by Canon (including re-conditioned, tampered, re-used and/or non-genuine Canon parts, accessories and consumables). In such event, Canon reserves the right to terminate the Extended Warranty immediately.
- Consumable items, accessories and optional items (eg. bulb/lamp, drum unit, print head, laser unit, battery, battery pack, battery charger, power adapter, cable, connector, software, CF/SD storage card, CD-ROM, ink/toner cartridge, ink sheet, feed roller, separation pad, AC adapter and carrying case).
- Software supplied with the Equipment.
- Non-Canon products, software and peripherals supplied and/or used in connection with the Equipment.
- Lenses, Speedlite or Lens Adapter purchased with the Equipment, whether as part of a kit of otherwise.
- Equipment with its serial number removed, defaced or altered.
All decisions by Canon in respect of the Extended Warranty (including repairs, replacements or issues relating to defects of workmanship or materials) shall be conclusive and binding on the Purchaser.
To the extent allowed by applicable laws, no implied warranty (including that of satisfactory quality or fitness for a particular purpose) applies to the Equipment after the expiry of the Limited Warranty. The remedies in the Limited Warranty and Extended Warranty are the Purchaser's sole and exclusive remedies. Canon shall not be liable for loss of data or any incidental, indirect, special or consequential damages (including loss of benefits or profits) arising from or in connection with the Equipment, whether based on contract, tort or otherwise.
Nothing in these terms and conditions or otherwise arising from or in connection with the Extended Warranty shall be deemed or construed to be a policy of insurance between Canon and the customer.
The Extended Warranty including these terms and conditions shall be governed by and construed in accordance with the laws of Singapore.