Keep Calm and Restart Your Multi-Functional Devices - Canon Singapore
Power On/Off
If the printer was left powered on, power the printer off and on again. This will reinitializes all components in the multi- function device.
Clean and Sanitize
Clean the exterior of the device using dry cloth. For sanitization of control panel, please use alcohol- based sanitizer.
Reload Fresh Paper
Fan the paper thoroughly or refill paper tray with fresh media, as paper left in the device may become moist, causing jam and blurry prints after extended period of device inactivity.
Do a Test Print
Image quality may be compromised when device is unused for a long time. Make a few test prints to check the print quality.
Perform Adjustment
If required, users could perform adjustments or log maintenance by pressing the Setting/Registration button on device control panel.
Recommended adjustments include:
Adjust image quality*
Clean main unit and feeder*
Contact us via eBusiness Portal
In case of further issues, contact Canon Support team or log on to Canon eBusiness Portal (eBP) to request for service.
Register for eBP here.
* The steps to perform adjustments/maintenance are standard across imageRUNNER/imageRUNNER Advance series BW and Colour devices.