eMaintenance is Canon’s cloud-based remote monitoring service that simplifies the way you manage your multifunction devices. Once your device is connected to the internet, eMaintenance automatically collects key data, including device status, toner levels, and performance metrics, and securely sends it to Canon’s cloud platform. This enables Canon’s service team to deliver timely, proactive support — often before you even notice an issue.
Key benefits of eMaintenance:
- Automated Toner Management: Tracks toner levels and alerts the service team for timely replenishment.
- Proactive Monitoring: Detects device issues in real time to minimize unexpected breakdowns.
- Automatic Meter Reading: Eliminates manual input, improving accuracy and billing efficiency.
- Firmware Updates: Allows scheduled remote firmware upgrades to enhance device performance and security.