Smarter Maintenance
Smart eServices is a suite of IoT-empowered support services aim at transforming field service from traditional break-fix to data-driven smart maintenance.
Leveraging on new technologies such as artificial intelligence (AI), merged reality, condition-monitoring and machine learning, maintenance is becoming increasingly intelligent. The real time data is constantly monitored by our remote monitoring teams so we could schedule maintenance, diagnose device issue, replace spare parts, and generate useful analytics for our customers. This leads to fewer breakdowns, less downtime and increased efficiency.
Smart eServices represents our latest end-to-end support capabilities powered by IoT. It reaffirms Canon’s commitment to delivering innovative field service for our customers in South and Southeast Asia region.
Canon Regional Service and Support leader shares how Smart eServices help streamlined device maintenance and enhance customer experience.
Watch Smart eServices Explainer Video
Device Lifecycle
Canon multi-function devices have become smarter, integrating IoT, automation, and data analytics to enable more efficient, self-monitoring capabilities. In turn, our support services have evolved to keep pace, offering real-time monitoring, predictive maintenance, and automated updates to ensure optimal device performance.
Security Standard
Certification
ISO/IEC 27001: 2022
ISO/IEC 27001: 2022
ISO/IEC 27017
Canon INC’s Digital Printing Development Centre is certified according to the international standard ISO/IEC 27001:2022. The certification gained is related to Canon INC’s development of the Monitoring Service (including eMaintenance) for Multi-Function Devices (MFD’s) and Printers.
By attaining ISO/IEC 27001:2022 and ISO/IEC 27017, Canon INC can confirm its security processes have been 3rd party certified to an internationally recognized standard.
Canon has chosen to comply with this code of practice for information security controls because it keeps their cloud service customers safer by providing a consistent and comprehensive approach to information security.
Certification
Data Transfer Protocol
The eMaintenance system is designed to minimize the amount of data being carried by the network while ensuring your systems are up and running. Data transfer between devices and UGW2 is encrypted via HTTPS or SMTP communication, ensuring information security even in the unlikely event of interception during transmission. Additionally, only device related information such as counter data, toner status, alarms and device firmware are communicated.
At Canon, we are dedicated to staying at the forefront of the industry by consistently investing in the development of our field service technical workforce. Our proactive approach ensures that we remain ahead of the curve, continually refining our service strategies to align with the latest industry trends and customer needs. By equipping our technicians with the latest tools, technologies, and skills, we ensure they are fully prepared to handle the evolving demands of our customers.
- Availability of Smart eServices is limited to Singapore, Malaysia, Thailand, India, Hong Kong, Philippines and Taiwan markets only.
- Specifications and terms of offers may change without notice.
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