Singapore
Singapore
Many businesses have learnt the hard way how necessary digital transformation is. The ability to retain productivity anywhere and anytime has been tested greatly in 2020, which prompted more companies to embrace the need for digital transformation. But where does it start?
With Robotic Process Automation (RPA), manual and repetitive tasks are handled because the process emulates a person — eliminating human error and enabling you to allocate that valuable manpower somewhere else. Since RPA uses a fixed set of rules to make decisions, uniformity is ensured across all the tasks. As it easily integrates into your existing applications, automation will amalgamate seamlessly.
Many may see software robots as more of a hassle than they're worth, but is that really true? RPA technology employs software robots to eliminate the repetitive tasks that follow a set of fixed rules.
Software robots are capable of handling your documents by moving files and folders for a de-cluttered workspace while extracting content from them when needed. Additionally, they are also capable of executing advanced tasks like making calculations, connecting to system APIs, scraping data from the web and writing to databases.
The versatility of automation is one of its biggest draws because it can be applied to almost any industry. Finance, human resource, supply chain and of course, information technology are some of the broad industry staples that can benefit greatly from RPA.
Any task that is manual, administrative and repetitive, while having processes that are mature, stable and rule-based can easily be automated. Despite how diverse these process types might seem, the solution to making it hassle-free with minimal error is in RPA.
With RPA, organisations can start easy and digitalise at their own pace, so that the evolution does not become too demanding or rigorous. As businesses embark on the digital transformation journey, RPA guarantees faster results that can be tangibly felt within the business, reducing the risk of your company being left behind in our increasingly digital age.
This also underscores the area of customer service, which is at the core of every business. RPA ensures that organisations can serve their customers with ease and efficiency. Improved customer experience naturally inspires confidence and compliance. When frustrations are managed well, there is little that holds the organisation back from deploying a fast, enterprise-wide adoption of RPA. All that’s left is to watch the business grow.
Another core consideration of any business is the people who run it — employees are the complex nervous system that runs the body of any organisation. It may seem impossible to balance employee and customer satisfaction, but RPA might be the best bet to do so.
RPA is about taking the robot out of the human by ensuring increased time-to-value satisfaction. As it manages the mundane tasks, it minimises disruptions and errors, and employees can devote their time to work that is more meaningful and impactful for the organisation.
Allow RPA to be the springboard you need towards becoming an industry titan with Canon ONE Solutions (CONES) and let us help you kickstart your journey to using RPA now. Follow us on Facebook and LinkedIn for more updates on digital solutions for your businesses.
