Step into our office and you will find our corporate values proudly displayed on the walls. Here at Canon, we pride ourselves in our dedication to our core philosophy, kyosei, which is Japanese for “living and working together for the common good”. To fulfil this, we have worked hard to ensure the highest quality standards, with our customers at the heart of everything we do.
As we celebrate 40 years of Canon Singapore this year, we are proud to say that prioritising customer service excellence has certainly helped to build our Canon brand to what it is today. True to our corporate slogan, “Delighting you always”, we believe in establishing a brand synonymous with customer service excellence, and going the extra mile for our customers.
But don’t take our word for it. Here is what our partners have to say:
Canon believes that reliability and trustworthiness are key tenets to building outstanding customer service. Beyond sales agreements, our customer relationships are imbued with trust – our partners trust that Canon will be there to solve their concerns and problems at any given moment.
Cecilia Phua, Office Manager of One Realty Pte Ltd, pointed out that the Canon service engineer she worked with would work “past his office hours to help rectify problems…and had [her] company’s welfare at heart”.
By putting our customers’ needs first, we are invested in our customers’ businesses, always striving to help in whatever means we can. It is through such strong bonds of trust forged that makes Canon a dependable friend our customers can depend on.
Another critical manner in which trust is built hinges on the capability to deliver what is promised. We understand that when it comes to business, time is money, and problems and inefficiencies can amount to hefty costs.
Crason Ong, Senior Executive, Student Affairs from Singapore Media Academy recounted that whenever he asked for help, Canon’s service staff would “drop everything to help me rectify my problem immediately”, always remembering to perform his duties with a smile.
For a law firm where time is of the essence, Donaldson & Burkinshaw LLP requires “service that is fast and good”, and Canon always delivers on this, says firm partner, Michael Kraal.
Our service team consistently works hard to make sure that any inadequacies are managed as soon as possible and that your business can continue with daily operations at minimal costs. By making sure that our customer’s needs are always met, we make sure that unnecessary stress is eliminated and satisfaction levels are met.
For Canon, we see each customer as more than just a sales transaction – we also aim to put a smile on our customers’ faces and true to our slogan, delight them always.
Erlina Teo, Admin and Finance Manager, Pekanbaru Shipping (Pte) Ltd fondly recounts an incident when the Canon service staff she was working with not only helped her to fix a paper jam issue, but also went above and beyond. She noted how “after solving the issue he went beyond the service that [she] asked for”, performing duties beyond his scope of work.
We are committed to giving our best to our customers. From solving technical and maintenance issues to doing more in order to surpass our customer’s expectations, we believe in going the extra mile – and we believe this is what differentiates us from the rest.
When business is managed efficiently, business can be simple. At Canon, excellent customer service makes us who we are. Our partners can sit back and relax, with full assurance that their needs are properly taken care of by Canon.
We couldn’t be more proud of what our brand has achieved for the last 40 years – from fantastic service to quality products. And of course, a huge thank you goes to our customers for making us your preferred partner all this while. Here’s to 40 more years of delighting you always and we look forward to your continued support!
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