Donaldson & Burkinshaw LLP: A Steadfast Partnership Through the Years
Established as one of Singapore’s oldest law firms, Donaldson & Burkinshaw LLP has its hands full ensuring that workflow processes run smoothly. Established in 1874, the full-service law firm deals with a large number of documents on a daily basis, and to the partners and staff of Donaldson & Burkinshaw LLP, time is of the essence.
An important partner in the firm’s Intellectual Property Department, Mr. Michael Kraal takes charge of Donaldson & Burkinshaw LLP’s IT needs. We had the honour hear him share more on his company’s longstanding relationship with Canon, and how our solutions have helped ease his company’s daily processes.
Could you describe your relationship with Canon?
Michael: We have had a long-standing relationship with Canon where we’ve used their services for many years, and I’ve never been dissatisfied with their products or services. What I appreciate the most is their efficient response time – they’re quick to respond to our needs no matter the situation.
Are you able to elaborate more on Canon’s service levels?
Michael: Our IT staff are generally full of praise for Canon and I can fully understand why. I’ve personally witnessed the promptness and efficiency that the Canon service engineers exhibit. They always have a smile on their faces as well, which makes a big difference!
We’ve known the people servicing us for many years, and it feels like we’re one big family. We’re familiar with the staff who provide us with impeccably friendly and effective service, making it much easier to work with them. I appreciate how there doesn’t seem to be a high turnover in the Canon team, which speaks volumes about Canon’s work culture and standards.
As a full-service law firm, we have a lot of documents that need to be dealt with in the shortest amount of time. We require service that is fast, and service that is good – Canon always delivers on this. We’ve always been very happy to work with Canon over all these years.
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