• Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

    If the Message <Paper Size & Settings Mismatch> Appears

    02-Mar-2016
    8202891000

    Solution

    The paper size setting on the operation panel does not match the loaded paper size.
    • Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
    - To use the loaded paper
    Change the setting of <Paper Settings> to match the loaded paper size.
    If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
    - To load paper without changing the settings
    Load the paper with the size that is set to <Paper Settings>.
    • Check that the paper guides in the paper drawer are set in the correct position.