• Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

    The USB cable is not connected properly.

    05-Jul-2012
    8201583000

    Solution

      Cause1 :
      There is a possibility that the USB cable is disconnected.
      Remedy :
      Make sure that the printer and computer are connected with the USB cable properly.
      Cause2 :
      There is a possibility that an inappropriate USB cable is being used.
      Remedy :
      Use a USB cable appropriate for the USB interface of this printer. The USB interface of this printer is USB 2.0 Hi-Speed (Windows 2000/XP/Server 2003 only) and USB Full-Speed (USB1.1 equivalent). Use a USB cable with the following symbol.