Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused. Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

When the Protective Material or the Tape Remains Attached

Last Updated : 30-Jan-2012
Issue Number : 8201358200

You cannot use the machine if the protective material or the tape remains attached inside of the machine.

Open the paper output cover to confirm that the protective material or the tape does not remain attached to the FINE cartridge holder.

If you find the protective material or the tape remains attached, remove it, then close the paper output cover.

Request for a repair service

Request either Canon or the dealer you purchased the machine for a repair service.