• Our Customer Care Centre will be closed earlier at 12pm, on 24 December 2024. Usual operating hours will resume on 26 December 2024. We apologise for any inconvenience caused.

    Paper Is Not Fed

    31-Oct-2011
    8100101900

    Issue

    Paper is not fed.
    Paper is not fed.

    Cause and Solution

    Examples of printing from the paper cassette:
    A. The Size of the Loaded Paper B. [Output Size]*1 C. [Register Paper Sizes]*2 Printer Operation
    A5 A4 A5 Because the settings for B and C are different from each other, the message appears, and printing is paused.
    A4 A4 A5
    *1 The setting located in the [Page Setup] sheet
    *2 The setting located in the [Cassette Settings] dialog box in the Printer Status Window

    Examples of printing from the multi-purpose tray:
    A. The Size of the Loaded Paper B. [Output Size]* C. Setting for [Output Size]* for the Previous Job Printer Operation
    A4 A4 A5 Because the settings for B and C are different from each other, the message appears, and printing is paused.
    A5 A4 A5
    *The setting located in the [Page Setup] sheet
    Appropriate paper is not being used.
    Replace the paper with that which can be used with this printer. [Usable Paper]

    Paper is not fed only from the added paper feeder.
    Reinstall the paper feeder. [Reinstalling the Paper Feeder]

    The size of the loaded paper and the specified settings are different from each other.
    If the message appears, perform the following procedures.
    If you want to print paper of the size specified for [Output Size]
    - Printing from the paper cassette: Load the appropriate paper [Loading Paper in the Paper Cassette], then specify the appropriate paper size for [Register Paper Sizes]. [To Register the Paper Size for the Paper Cassette]
    - Printing from the multi-purpose tray: Load the appropriate paper. [Loading Paper in the Multi-purpose Tray]
    If you want to print the currently loaded paper
    Click [ ] (Resolve Error) in the Printer Status Window.