Post Circuit Breaker Measures - Phase Two 

Dear Customers,

 

In accordance with the government advisories for Post Circuit Breaker - Phase Two, please note our operations at various Canon touchpoints as follows from 19 June 2020:

  1. Canon Customer Care Centre 
    • Operating hours:
      Monday to Friday: 10:00am - 7:00pm
      Saturday: 10:00am - 2:30pm
      Closed on Sunday and Public Holidays
    • All services resume operation with relevant safe management measures in place.  Free gift redemption periods are extended to 31 July 2020, or later accordingly to the promotion T&C.​​​​​
    • ​​​​Please refer here for safety management measures against COVID-19 at Canon Customer Care Centre.
  2. ​​​​​​Canon eShop remains operational as normal.
  3. Canon Imaging Academy resumes operation in accordance with relevant safe management measures. Please refer here for information.
  4. Canon offices are open and operating in accordance with government advisories including safe management measures.

 

Thank you for your understanding and we apologise for any inconvenience caused.
If you have any further enquiries, please contact us here or refer to our FAQ.

 

Sincerely,
Canon Singapore Pte. Ltd.

In view of the situation of the COVID-19 and in accordance with recommendation by the relevant authorities, the following measures are put in place at Canon Customer Care Centre located at Galaxis:

  • SafeEntry^ digital check-in and temperature screening for all persons entering and re-entering the building
  • Health and travel declarations for all persons entering and re-entering the building
  • Following the temperature taking and declarations, the following persons will not be allowed entry to the building:
    1. Anyone who has been in contact with any person who is a confirmed case of COVID-19 infection in the past 14 days
    2. Anyone who has been in affected region* in the past 14 days
    3. Anyone currently having fever / flu-like symptoms ​​​​​​

 

Note:
To facilitate the temperature screening, access to our Customer Care Centre will be restricted to Galaxis West Lobby (via Level 1) only.


^SafeEntry is a national digital check-in system developed by GovTech, which logs individual's entry into a venue to speed up contact tracing efforts. 
*As global situation evolves, please refer to the latest notice from Building Management and/or Ministry of Health for updated list of affected region.