Battling Mounting Documents
As one of the leading law firms in Indonesia, HHP regularly deals with sizable and lengthy transactions which involves copious amount of documents processing. This entails creating, printing, scanning, copying and formatting. Clients would provide originals of the required documents like certificates, regulations contracts, Power of Attorney, which HHP would scan and/or print to use as working copies. The originals would then be returned to the clients. The processing of these documents is largely managed by firm secretaries and the document supporting team.
Frequent Machine Downtimes
Acquired and implemented some 13 years ago, HHP's existing fleet of printers began to present issues that were typically associated with hardware approaching end-of-life (EOL). Users experienced frequent machines downtimes. Coupled with limited vendor support, it had compromised HHP's workflow efficiency. Spare parts and toners were getting more costly and difficult to acquire due to lack of existing stock in the market.
Inadequate Control and Monitoring
With the increasing global demand for accounting transparency in the past decade, HHP found that providing accurate chargeback amounts to clients for print/copy was becoming a tedious and erroneous process. The lack of usage control and monitoring with the existing fleet made it challenging to provide detailed cost accountability.